We offer a 14-day return policy on all products. To return an item, it must be unused and in its original packaging. You can start your return via our return portal here.

If you wish to return an item within 14 days of receiving it, you can do so via our return portal. Make sure you meet the requirements of our return policy. If you experience any problems or have any questions, please contact our customer service.

If you contact us before 14:00 CET on the day of the order, we are usually able to change the order. However, we cannot guarantee anything as it depends on whether the package has already been delivered.

As soon as your order is packed, you will receive an email with a tracking link to DAO, PostNord or GLS's own tracking page where you can follow your order.

If you have entered your phone number correctly when ordering, you will also receive an SMS when the order is delivered or ready for pickup.

Unfortunately, we only offer free shipping in Denmark for purchases over 300 DKK.

If you order before 15:00 CET, the order will be shipped the same day. If you order later, it will be shipped the next day at the latest. Delivery time varies depending on the country it is sent to, but typically 3-10 days.

We deliver with DAO, PostNord or GLS, where you can typically choose both home and parcel delivery.

Depending on your country, customs duties may vary. Please check this before ordering.

We ship from Denmark.

Yes! Our shin pads are fully compliant with the updated FIFA football rules for the 2024/2025 season. According to the new rules, it is now the player's own responsibility to ensure that the shin pads provide reasonable protection. This means that the referee cannot decide if they are big enough - that's up to you!

You can contact us via email at contact@elitaballers.com, use our contact form, or chat with us via live chat at the bottom right of the page.

You can find detailed information on the individual product pages. All product pages have a FAQ (frequently asked questions) at the bottom of the page where you can find answers to various questions.

If you do not find an answer to your question, you are always more than welcome to contact us.