Return Policy

Return policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Return process
You can easily create a return label via our returns portal. Please note that shipping costs are paid by the customer and the amount will be deducted when creating the return label.

Requirements for returns
To be eligible for a return, your item must:

• Be in the same condition as you received it - unused and in original packaging

Once you have generated the return label via our returns portal, the package will be sent to:

Elita Ballers
Kærdalen 7
3660 Stenløse, Denmark
Denmark

Items returned to us without first creating a return via our returns portal will not be accepted.

You can always contact us with questions about returns at contact@elitaballers.com.

Damage and problems
Please inspect your order when you receive it and contact us immediately if the item is defective, damaged or if you have received the wrong item. We will assess the problem and help you further.

Exchanges
The fastest way to ensure you get the product you want is to return the item you have and then make a new purchase once the return is approved.

Refund process
We will notify you once we have received and inspected your return and let you know if the refund is approved. If approved, we will refund the amount via your original payment method within 10 working days. Keep in mind that it may take some time for the bank or your credit card company to process the refund. If it has been more than 14 business days since we authorized your return, please contact us at contact@elitaballers.com.